GCF Cleaning & Maintenance
Privacy policy.
This policy explains what personal information GCF Maintenance Ltd collects when you use our website, ask for a quote or contact us, and how we look after it. It applies to gcfwindowcleaning.co.uk.
Last updated: 13 November 2026
1. Who we are
GCF Maintenance Ltd ("GCF", "we", "us") is the data controller for the personal information described in this policy.
- Company number: 12913089 (registered in England and Wales)
- Registered office: 24 Hollow Lane, Snodland, Kent, ME6 5LR
- Email: george@gcfmaintenance.com
- Phone: 020 3811 8366 or 07712 428166
If you have any questions about this policy or how we use your information, contact us using the details above.
2. What information we collect
| What | Examples | How we get it |
|---|---|---|
| Contact details | Name, company name, phone number, email address | You enter them in our quote form, call or email us |
| Site details | Site postcode, property type, building height, how often you want cleaning | Your answers in our online price estimator and quote form |
| Messages | Anything you tell us by phone, email or text about your enquiry | When you contact us |
| Website usage | Pages visited, the ad you clicked, device and browser type, approximate location | Cookies and similar technology, only if you accept them (see section 4) |
We do not ask for, and do not want, any sensitive personal information (such as health details) through our website.
3. How we use your information
UK data protection law says we must have a lawful reason (a "lawful basis") for each use.
| Why we use it | Lawful basis |
|---|---|
| To reply to your enquiry, arrange a site survey and give you a quote | Steps you asked us to take before entering a contract |
| To carry out and invoice the cleaning work if you go ahead | Performance of a contract |
| To keep accounts and records the law requires | Legal obligation |
| To follow up on a quote we sent you, or contact existing customers about similar services | Legitimate interests (you can ask us to stop at any time) |
| To measure how well our Google Ads work and improve the website | Your consent, given through our cookie banner |
We will not sell your information, and we will not send you marketing emails or texts unless you are a customer or have asked us to. Every message will let you opt out.
4. Cookies and Google Ads
Cookies are small files saved on your device. When you first visit, a banner asks whether you accept non-essential cookies. Nothing non-essential is set until you choose.
| Type | What it does | Used without consent? |
|---|---|---|
| Essential | Remembers your cookie choice | Yes, the site needs these |
| Advertising and measurement (Google Ads) | Tells us when someone who clicked our ad asks for a quote, so we can see which ads work | No, only if you click Accept |
We use Google Consent Mode. If you decline, Google receives no advertising cookies from our site, only basic signals that cannot identify you.
You can change your choice at any time with the "Cookie settings" link at the bottom of every page, or by clearing cookies in your browser. Full details are in our cookie policy. Google explains how it uses information at policies.google.com/technologies/partner-sites.
5. Who we share it with
We only share your information with companies that help us run the website and our business, and only what they need:
| Who | Why | Where |
|---|---|---|
| Netlify | Hosts the website and receives quote form submissions | USA |
| Advertising measurement (only with your consent) | USA and worldwide | |
| Our email provider | Delivers quote requests and our replies by email | UK, or abroad with legal safeguards |
| Lychee Lab | Manages our website and Google Ads on our behalf | UK |
Where information goes outside the UK, these providers use legal safeguards approved under UK law, such as the UK International Data Transfer Addendum or the UK-US Data Bridge.
We may also share information if the law requires it, for example with HMRC or the police.
6. How long we keep it
| Information | How long |
|---|---|
| Enquiries and quotes that don't go ahead | Up to 12 months from your last contact, so we can respond, give a quote and follow up where appropriate |
| Customer records, contracts and invoices | 6 years after our work for you ends (tax and legal requirements) |
| Cookie choice | 12 months, then the banner asks again |
| Google Ads measurement data | Up to 90 days (set by Google) |
After that, we delete it or anonymise it. We delete enquiry details sooner if we no longer need them.
7. Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to limit how we use it, or object to us using it
- ask us to stop contacting you about our services
- withdraw your cookie consent at any time
- ask us to send your information to another organisation
To use any of these rights, email george@gcfmaintenance.com. It's free, and we will reply within one month.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
8. Security and changes to this policy
We keep your information secure using password-protected accounts and secure (HTTPS) connections, and only people who need it to handle your enquiry or work can see it.
If we change this policy, we will update the date at the top of this page.